KatchALL Xcite

Terms & Conditions

This agreement applies to the DataKatch KatchALL Xcite – a product of DataKatch International Pty Ltd ATF The KatchALL Unit Trust and you, the subscriber.

“you” - The Subscriber

“DataKatch” - DataKatch International Pty Ltd ATF The KatchALL Unit Trust.

Registration for Use

The service is subscription based and cannot be used unless the registration process has been completed. Registration to use the KatchALL Xcite service is free of charge and is subject to approval by DataKatch.

Registration is restricted to companies or individuals over the age of 18 years of age. Product cannot be order by or delivered to anyone under the age of 18.

Use of Service

DataKatch may use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

We reserve the right to exercise whatever means we deem necessary to prevent unauthorised access to or use of our website, this may include implementing specialised technology, reporting your conduct to the appropriate legal authorities or commencing legal action.

The inclusion of advertisements, pointers and hyper links to other web sites operated by third parties are not under the control or the responsibility of DataKatch. A display of advertising does not imply an endorsement or recommendation by DataKatch.

You will not hold DataKatch liable to you, or to anyone else, for any loss or damage (including without limitation loss of profit, revenue or business, indirect, consequential, special or incidental loss or damage), however liability arises, or might arise, if it were not for this clause. This exclusion does not apply to anything the law prohibits as excluding liability.

DataKatch does take all reasonable steps to ensure our services and sites are safe and free from any malicious code, however DataKatch takes no responsibility for any damage which may arise from the use of its services or website. You must take your own precautions to ensure that you are not exposed to risk of viruses, malicious computer code or other forms of interference which may damage your computer system.


Items are charged at the advertised purchase price at the time you place your order.

Prices displayed are subject to change at anytime without further notification to its subscribers.

DataKatch reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. DataKatch will notify you of any error in pricing and you may elect to not purchase any item/s where the price has been corrected.

All prices displayed within our website are inclusive of GST and in Australian dollars.


DataKatch aims to provide up-to-date pictures and details of the items on our site. At times, the picture or details of the items may differ from the item actually supplied. DataKatch does not warrant the accuracy of the image contained on our website and recommends you read the complete item description.


Please be careful when placing an order, DataKatch takes no responsibility for error you have processed while placing an order. Should you not be able to cancel an order please contact DataKatch immediately to amend or cancel the order for you.

The Xcite system is a real-time process and orders received are actioned within minutes of entry into the system. Our workflow process started as soon as you exit our virtual checkout.

DataKatch reserves the right to decline any purchase you make and may cancel Your Order at any time prior to dispatch of the Product(s). In the event of an order cancelled by DataKatch, funds paid in relation to that Order will be refunded in full. Confirmation of cancellation and refund will be emailed to your subscription email address.


Payment may be made by EFT or credit card.

Items are charged at the advertised purchase price at the time you place your order and are inclusive of GST. A tax invoice is made available for you to print at checkout and also within your admin console system.

In order to proceed with the delivery of the items, payment must be received. Items will not be dispatched until such time payment has been received.


Our normal delivery times when orders are placed by 3pm are...

Sydney metro - next work day
Perth metro - 3-6 work days
Melbourne metro - next work day
Hobart metro - 5-7 work days
Brisbane metro - next work day
Alice Springs metro - 5-7 work days
Adelaide metro - 3-5 work days

If your delivery address is country or regional it may take an additional working day or two to for you item/s to arrive.

If your item/s are set to be delivered to a business address, please include as many details as possible including the company name, department (if applicable), and where to leave it.

If your recipient isn't at home and you've noted "Leave in a Safe Place" - providing there is a safe place the courier will leave your gift. If there isn't a safe place he'll return it to the depot.

If the recipient isn't at home and you've noted "Return to Depot" - the courier will return your gift to the depot.

If your items/s is being delivered to a unit, apartment or flat, we will send the items via Australia Post. This way the recipient will receive a collection card in their mail box allowing them to collect the item/s for the local post office.

Special Note: Additional attempts of delivery are charged at your expense.

DataKatch does not accept responsibility for items requested by you to “Leave in a Safe Place”.

DataKatch does not take the responsibility of confirming the delivery address supplied by you is accurate.


You can make a claim for a refund or credit if:

Email support@datakatch.com.au to lodge your claim.

Items must be sent back to DataKatch at the purchases expense and DataKatch will need to inspect the items before making an assessment for refund approval.

Refunds are issued in the form of credits on your subscription. Such credits can be used with any future orders. Credits are valid for one year from the date of issue.

If you change your mind or simply wish to return an item, you must at your own expense:-

Return the item with the original invoice and original packaging intact within 5 days of delivery and we’ll be happy to offer a refund or exchange. Unfortunately due to hygiene reasons, change of mind returns and refunds are not available for perishable goods.

Our items come with guarantees that cannot be excluded under the Australian Consumer Law.

Intellectual Property

Restrictions on use of website. You agree that you will not: use any automated device, software, process or means to access, retrieve, scrape, or index our websites or any content on our website, or attempt to inject url strings which are an attempt to access our service illegally; or process undertake any action that will impose a burden or make excessive traffic demands on our infrastructure that we deem, in our sole discretion to be unreasonable or disproportionate site usage; or use or index any content or data on our websites for purposes of: (i) constructing a replica of DataKatch's website, or (ii) competing with us in any manner that we have not specifically authorised; or use our websites or any content from our websites in any manner which is, in our sole discretion, not reasonable and / or not for the purpose which it is made available; or act in violation of any Site Terms of Use or other condition posed by us; or reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit our websites or any content on our website, except as expressly authorised by us; or transmit or attempt to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature to all of DataKatch's websites or its clients.


By using the KatchALL Xcite system, you agree that DataKatch may store, process and use data collected from your use for the purposes of processing your Order. You also agree that we may use such data, in order to provide you with information from time to time on other Products or Services that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.

KatchALL Xcite privacy works in conjunction with our general website privacy policy which can be viewed by clicking this link. Privacy Policy


You are responsible for the safekeeping of your login details including your password, and you’re liable if your account is misused by an unauthorised person.

DataKatch reserves the right to delete or change this agreement at any time.

Each provision of this Agreement is severable. The Agreement remains enforceable even if individual clauses are removed or deemed unenforceable.

A failure or delay by DataKatch to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by DataKatch does not preclude its future ability to exercise that or any other power or right.

No individual, employee or agent of DataKatch has the authority to vary any of the Terms and Conditions without written approval from the Directors of DataKatch.